TWINLY

GENERAL TERMS AND CONDITIONS – Twinly s.r.o.

1. Basic information about the Provider

Provider: Twinly s.r.o.

Company ID: 56 572 212

Registered office: Jiráskova 11200/54, 080 05 Prešov

Registered: in the Commercial Register of the Presov District Court, Section Sro, Entry No. 50495/S

Email: office@twinly.eu

These General Terms and Conditions ("ToC") govern the mutual rights and obligations between the Provider and the Customer. By submitting an order, the Customer confirms agreement with the ToC.

2. Subject of services

The Provider provides the following services:

  • website development,
  • SEO optimization,
  • domain and hosting management (for subscription packages),
  • website maintenance,
  • graphic and text edits according to the package.

The scope is governed by the packages:

  • One-time website development,
  • SEO Premium,
  • Premium Subscription,
  • Ultra Subscription.

3. Order and Customer obligations

3.1 An order becomes valid only after payment. Without payment, the order is not considered binding.

3.2 The Customer is not obliged to provide complete materials, but it is recommended to supply as much information as possible so the service can be delivered with quality and precision.

3.3 The Customer is responsible for the accuracy of the data and materials provided.

4. Payment terms

4.1 One-time packages are paid in advance.

4.2 A subscription is active only after the monthly payment is received.

4.3 Failure to pay on time is considered arrears.

5. Ownership rights – website, code, domain, hosting

5.1 One-time website development

After payment, ownership of the source code transfers to the Customer.

5.2 Subscription packages (Premium, Ultra)

  • The website source code, design, templates and technical solutions remain the property of the Provider.
  • The Customer receives a license to use the website for the duration of the subscription.
  • The domain and hosting remain the property of the Provider (unless agreed otherwise).

5.3 Domain buyout

If the domain is registered by the Provider, the Customer may buy it out:

  • for a price set by the Provider,
  • the amount usually ranges from €1 to €100 (exceptionally more),
  • every domain has a different value depending on the market and brand.

The Provider is not obliged to transfer the domain without settlement of all obligations.

6. Non-payment of subscription, cancellation and package change

6.1 One day in arrears

If the Customer is 1 day late with payment:

  • the Provider contacts the Customer by phone and warns them,
  • if the Customer pays by the end of that day, nothing happens and the service continues without penalties.

6.2 Subscription cancellation

The Customer may cancel the subscription exclusively by phone. After cancellation is confirmed:

  • the website is immediately deactivated,
  • the license to use the website ends,
  • the domain and hosting remain the property of the Provider.

6.3 Package change (Upgrade/Downgrade)

When changing a subscription package (Upgrade or Downgrade):

  • The change takes effect immediately and a new billing period starts on the day of the change.
  • The Customer pays the full price of the new package at the moment of the change.
  • The original subscription is cancelled automatically.
  • Funds for the unused part of the original subscription period are not refunded (they are forfeited), but are used to cover the administrative and technical costs of the immediate switch to the new package and setup of the new services.

6.4 Unreachability

If the Provider cannot reach the Customer within 7 days of non-payment:

  • the service is considered terminated by the Customer,
  • the website is deactivated,
  • the domain remains the property of the Provider,
  • the website may be deleted after 30 days.

6.5 Activation after arrears

If the Customer pays after 7 days and requests website restoration, the Provider may, but is not obliged to, reactivate the service. Activation may be subject to a fee.

7. Website edits

7.1 Premium Subscription

  • small content edits (approx. 15 min),
  • 1–2 edits per week.

7.2 Ultra Subscription

  • unlimited edits within a reasonable scope,
  • priority processing of requests.

7.3 Extended edits

  • A complete redesign is only possible with the Ultra package.
  • Extensive features are allowed only within the frontend scope (e.g. sections, forms, visual elements).
  • E-shop functionality, booking systems and third-party systems are handled individually.

8. Liability

The Provider is not liable for:

  • outages of third-party services (hosting, Google services…),
  • SEO results affected by factors outside its control,
  • damage caused by content supplied by the Customer.

9. GDPR – personal data protection

The Provider processes the Customer's data for the purposes of:

  • providing the service,
  • invoicing,
  • communication,
  • technical administration of the website.

The Customer may request access to, rectification or erasure of their data.

Detailed information about personal data processing can be found on the Privacy Policy page.

10. Final provisions

  • The Provider is entitled to update the ToC.
  • Relations are governed by the law of the Slovak Republic.
  • Any disputes are settled by the court of the Provider's registered office.